These Terms & Conditions apply to all merchandise purchased from Cabin Fever Escapes (Pty) Ltd through cabinfeverescapes.com.
By placing an order, you agree to the terms below.
1. Products
We do our best to ensure that all product descriptions, photographs, colours and specifications shown on our website are as accurate as possible.
Please keep in mind that colours may appear slightly different depending on your screen or device. As our caps are made from washed cotton, slight variations in colour, texture and finish may occur and form part of the character of the product.
2. Pricing & Payment
All prices are displayed in South African Rand (ZAR).
The total amount payable, including any applicable delivery charges, will be displayed before you complete your purchase.
Orders are only confirmed once payment has been successfully received.
3. Availability
All merchandise is subject to availability.
While we do our best to keep stock levels accurate, occasionally an item may sell out before our website has been updated. If this happens after you have placed an order, we will contact you and offer you the option of an alternative product or a full refund for the unavailable item.
4. Delivery
We currently deliver within South Africa.
Shipping nationwide within South Africa with a flat rate of R120, no matter the size or weight of your order.
Free collection of your order is available from 15 Bennett Street, De Waterkant, Cape Town, 8001 within 24 hours of purchase.
Orders are processed within 1-2 business days and delivered via courier within 3-5 business days thereafter.
Estimated delivery times are provided as a guide only. While we will always do our best to get your Cabin Fever goodies to you as quickly as possible, courier delays or circumstances outside of our control may occasionally affect delivery times.
Please ensure that the delivery address and contact information provided at checkout are correct. Cabin Fever Escapes cannot be held responsible for delays or additional courier charges resulting from incorrect or incomplete information supplied by the customer.
5. Returns & Exchanges
We hope you love your Cabin Fever merch, but if you change your mind, please contact us within 30 days of receiving your order.
Items must be returned unworn, unused and in their original condition.
Unless the item is defective, damaged or incorrectly supplied, the cost of returning the item will be for the customer’s account.
Once the returned item has been received and inspected, any applicable refund will be processed in accordance with South African consumer law.
If you would like to exchange an item, this will be subject to stock availability. Any applicable return and redelivery courier costs will be for the customer’s account unless the product supplied was defective or incorrect.
Nothing in this policy limits any rights you may have under the Consumer Protection Act, Electronic Communications and Transactions Act or other applicable South African law.
6. Incorrect, Damaged or Defective Products
If you receive the wrong product, or your product arrives damaged or defective, please contact us as soon as possible with your order number and we will make it right.
Normal wear and tear, accidental damage, misuse or damage resulting from failure to follow the product care instructions will not be considered a manufacturing defect.
7. Cap Care
Our caps are made from 100% washed cotton.
For best results:
Hand wash in cold water using a mild detergent. Do not bleach or tumble dry. Reshape while damp and allow to air dry in the shade. Do not iron directly over embroidery.
Natural fading may occur over time, particularly with washed cotton and exposure to sunlight.
8. Order Cancellations
If you would like to cancel an order, please contact us as soon as possible.
If your order has not yet been dispatched, we will do our best to cancel it before shipment.
Once an order has been dispatched, it will need to be handled through our returns process and any rights available to you under applicable South African consumer law.
9. Promotions & Discount Codes
Promotional codes are subject to the specific terms of each promotion and cannot be exchanged for cash.
Unless otherwise stated, discount codes cannot be used in conjunction with another promotion or discount.
10. Intellectual Property
All Cabin Fever Escapes names, logos, designs, artwork, photographs and other branded material remain the intellectual property of Cabin Fever Escapes (Pty) Ltd or their respective rights holders.
Purchase of a product does not grant permission to reproduce, manufacture or commercially use any Cabin Fever Escapes branding, artwork or designs.
11. Limitation of Liability
To the fullest extent permitted by South African law, Cabin Fever Escapes will not be liable for indirect or consequential loss arising from the purchase or use of our merchandise.
Nothing in these Terms & Conditions excludes or limits any liability or consumer right that cannot legally be excluded or limited under South African law.
12. Privacy
Personal information provided when placing an order will be processed in accordance with our Privacy Policy and applicable South African data protection legislation.
We will only use the information necessary to process your order, communicate with you and fulfil delivery, unless you have separately agreed to receive marketing communications.
13. Contact Us
If you have any questions about your order, return or exchange, please contact us at:
Cabin Fever Escapes (Pty) Ltd
Address: 15 Bennett Street, De Waterkant, Cape Town, 8001
Phone: 078 289 1886
Website: cabinfeverescapes.com
Email: [email protected]
Please include your order number when contacting us about an existing order.
14. Governing Law
These Terms & Conditions are governed by the laws of the Republic of South Africa.
These terms are intended to operate alongside, and not replace or restrict, any rights afforded to consumers under applicable South African law.
Last updated: September 2026